Privacy Policy

Who we are

Alicegate Foot Health Practice is a home-visit foot health practice led by Nse Murray, Founder & Foot Health Practitioner, serving clients across Hertfordshire. For any question about this policy, contact us on 07939 335744 or info@alicegate.com.

Information we collect

• Contact details you provide when enquiring: name, telephone number, email address and the town or postcode of the visit.
• The treatment you are enquiring about and any details you choose to include in your message.
• Clinical information recorded during assessment and treatment, which is necessary to deliver safe foot health care.

How we use your information

Your information is used to respond to your enquiry, arrange and carry out home visits, maintain accurate clinical records, arrange follow-up appointments, and meet our legal and insurance obligations. We do not sell your information, and we do not share it for marketing purposes.

Lawful basis

We process contact information on the basis of your consent and our legitimate interest in responding to enquiries. Clinical information is processed for the provision of health care and treatment, and is treated as special-category data with the additional protection that requires.

Sharing your information

Information is shared only where necessary: with your GP or another healthcare professional when a referral or onward advice is required and you agree to it; with our professional insurer where a claim or complaint arises; or where the law requires disclosure.

Retention and security

Clinical records are kept securely for as long as professional and legal requirements demand, and enquiry records are kept only as long as needed to deal with your request. Records are held with appropriate technical and organisational safeguards and are accessible only to the practice.

Your rights

You have the right to ask for a copy of the information we hold about you, to have inaccurate information corrected, to ask for erasure where no legal or clinical requirement to keep it applies, to restrict or object to processing, and to withdraw consent at any time. To exercise any of these rights, contact us using the details above. You may also complain to the Information Commissioner's Office.

Cookies and third-party content

This website embeds a Google Map on the contact page, which may set cookies controlled by Google. We do not use tracking cookies to build advertising profiles of visitors.

Changes to this policy

This policy may be updated from time to time; the version published on this page is the current one. See also our terms and conditions.